A bold transformation is needed to address campus demands and expectations for
mission-enhancing technologies, innovatively support faculty, exhibit transparency of IT investments and outcomes, provide reliable and secure commodity services, and present useful and actionable analytics with an engaging and consistent student experience.
The MSU IT Transformation initiative is led by the Office of the CIO and shapes how IT at MSU meets its goals of:
- Strengthening core IT services,
- Aligning IT across campus, and
- Fostering technological innovation for MSU programs, research, and education.
The IT Transformation strategy is informed by campus input, analysis, and learning by new leadership. It has been refined and targeted through a comprehensive IT assessment, input from leadership including deans and other academic leaders, input from IT personnel in units, and the observations of the CIO.
Focus Areas & Projects
The chart below is a summary of all the IT Transformation Projects with their planned beginning and end dates. More project details are available in each of the eight Focus Areas.
- Customer Relationship Management
- Data Center Program
- IT Governance
- Network Planning
- Service Management
- Student Success
- Travel Management
The IT Transformation Program Management Office will develop a change management strategy and establish an IT governance structure and IT financial model for MSU. Communications about these initiatives and all IT Transformation elements will be communicated through a comprehensive communications program.
The major goals are to develop a change management strategy and establish IT Governance, all of which are in progress and are estimated to be completed in mid-May 2016.
Efforts in this area will focus on providing structure, efficiency, and strategy to Information Technology product consumption and projects.
The major goals are to source technology more collaboratively and strategically and accelerate the establishment of IT project and portfolio management, which are estimated to be completed by June 2016.
Initiatives will focus on strengthening the pipeline for IT talent, developing skills building training programs, creating identifiable career paths, and improving the IT employment experience.
The major goals are to establish a comprehensive IT recruiting and hiring program, build an IT training program, develop identifiable career paths, and enhance performance management and rewards.
Initiatives focus on setting technical strategy and direction; adopting standard processes and development tools for designing, building, and deploying systems; eliminating redundant and unsupported applications; defining standards and guidelines for software applications to reduce complexity and promote flexibility; and building a comprehensive risk management program.
The major goals are to create an IT architecture, implement systems development life cycle, develop application modernization architecture, rationalize application platforms, and strengthen IT security and risk management, all of which are estimated to be completed by March 2017.
Initiatives in this area will focus on delivering technology programs that contribute to increased understanding of research and education; that position MSU as a leader in prioritized areas; and that produce quality, effective, and contemporary solutions that “leap frog” MSU in key areas.
The major goals are to implement a constituent relationship management platform and execute a travel registry program, all of which are estimated to be completed by December 2016.
Initiatives in this area will focus on delivering core infrastructure services with high reliability, competitive pricing, and responsive support to first strengthen MSU Information Technology and later align all university colleges and departments across campus.
The major goals are to re-architect and standardize the data network and backend compute and storage services and consolidate email and collaboration services, all of which are estimated to be completed by March 2017.
Initiatives in this area will focus on using consistent, transparent processes and tools that support customer needs in a measurable way.
The major goals are to implement critical service processes, design core service level agreements, and deliver service desk tools and platforms, all of which are estimated to be completed by August 2017.
Initiatives in this area will focus on improving the degree attainment rate for all MSU students, especially for lower income and first generation students.
The major goals are to implement predictive analytics, revamp degree audit and academic planning, and improve the student communication experience, all of which are estimated to be completed by March 2017.